Eneba

eneba.com Game key stores Top-ups and gift cards In-game currency and items

Trust Score

Good

Domain age: 18 years; online since 2008
Reviews: 323.3K; customer reviews
Monthly visits: 20.9M; estimate
Games: —; covered

Summary

Digital marketplace for game keys, gift cards and mobile game top-ups where keys come from third-party sellers; invalid or previously used keys can be refunded within 14 days.

Good

Refund for invalid or previously used keys within 14 days
Top-ups by Player ID without account login
Company and address published

Watch out

Top-up page claims purchases are 100% safe and ban-free
Support only via tickets
No written cover if delivered currency is removed by the game

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

Scam or fraud claims7 reviews · latest 1 Oct 2026
Refund refused or delayed2 reviews · latest 1 Oct 2026

Reputation

80/100

Customer review rating
Rating from Trustpilot reviews, weighted by volume source
76
Serious complaints, last 90 days
About 5.5% of reviews report a serious problem source
77
Answers negative reviews
Answered 100% of 8,878 negative reviews, avg 1.3 days source
100

Transparency

68/100

Company and jurisdiction
JSC “Helis play”, Gyneju St. 4-333, Vilnius, Lithuania; no registration number shown. source
“JSC “Helis play”, Gyneju St. 4-333, Vilnius, the Republic of Lithuania”
70
Ways to reach them
Support is reached through a ticket system. source
“The best way to resolve it quickly is to create a ticket . Create ticket now Report illegal content”
60

Buyer protection

100/100

Invalid or revoked key policy
Within 14 days of purchase a refund is available if the key is invalid or previously used. source
“If there's an issue with the product code itself (it is either invalid or previously used).”
100