Fanatical

Summary

Fanatical is a UK store selling game keys, bundles and software, owned by Focus Multimedia Limited. Revealed keys are non-refundable unless verified as faulty.

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

• Refund refused or delayed5 reviews · latest 26 Sept 2026
• Scam or fraud claims3 reviews · latest 18 Sept 2026
• Paid but not delivered1 review · latest 23 Sept 2026

• Customer review rating

  Rating from Trustpilot reviews, weighted by volume source

  88

• Serious complaints, last 90 days

  About 1.4% of reviews report a serious problem source

  98

• Answers negative reviews

  Answered 100% of 191 negative reviews, avg 0.2 days source

  100

• Company and jurisdiction

  Focus Multimedia Ltd, registered in England and Wales, with a registered office in Rugeley, Staffordshire. source

  “The Promoter is Focus Multimedia Ltd, registered in England and Wales (Company No. 02714424) with registered office at The Studios, Lea Hall Enterprise Park, Wheelhouse Road, Brereton, Rugeley, Staffordshire, WS15 1LH”

  100

• Ways to reach them

  Support by email (support@fanatical.com) and through support tickets on the help site. source

  “If you'd like to discuss this then please open a support ticket with us, but we can confirm this personal does not work for Fanatical, nor Fandom.”

  100

• Invalid or revoked key policy

  Sales of revealed keys are final unless the key is verified as faulty; UK buyers may get a refund or replacement for a faulty game within 30 days. source

  “NO REFUNDS WILL BE OFFERED FOR TITLES WHERE THE SERIAL KEY HAS BEEN DISCLOSED TO YOU ON OUR WEBSITE OR SENT BY E-MAIL. ALL SUCH SALES ARE FINAL UNLESS IT CAN BE VERIFIED AND PROVED THAT THE SERIAL KEY IS FAULTY.”

  70