Swap.gg

Summary

Swap.gg is a trade bot and instant-sell service for CS2, Rust and TF2 skins run by a Dutch company. Any balance left on an account when it is closed is forfeited to Swap.gg.

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

• Bans or penalties2 reviews · latest 10 Aug 2026
• Paid but not delivered1 review · latest 9 Jul 2026

• Customer review rating

  Rating from Trustpilot reviews, weighted by volume source

  76

• Serious complaints, last 90 days

  About 5.7% of reviews report a serious problem source

  75

• Answers negative reviews

  Answered 9% of 32 negative reviews, avg 2.7 days source

  10

• Company and jurisdiction

  Swap.gg is a tradename of Swap.gg B.V., Sloterweg 796, 1066 CN Amsterdam, the Netherlands; no registration number is given. source

  “Swap.gg™ is a tradename of Swap.gg B.V., Sloterweg 796, (1066 CN) Amsterdam, the Netherlands.”

  70

• Ways to reach them

  Support is available by 24/7 live chat, support tickets, email (support@swap.gg) and phone. source

  “You can request a refund or get other assistance by creating a support ticket on our platform or by sending an email to support@swap.gg .”

  100

• Trade reversal protection

  Balance from CS2 trades is held as reserved balance during Steam's 7-day reversal window and only becomes available afterwards; the pages do not say the platform absorbs reversals. source

  “Balance unaffected by reversals (Rust, TF2, direct deposits, or CS2 balance after 7 days) which can be used to instantly withdraw items.”

  50

• Withdrawal terms

  Trade balance cannot be cashed out and can only be used for items; instant-sell payouts go out by cryptocurrency or SEPA, with no minimums or fees stated. source

  “Unfortunately, it is not possible to cash out Swap.gg trade balance. Swap.gg trade balance can only be used to withdraw items.”

  40